Tech Support Analyst, Waterways Cruises, Seattle, WA, U.S.A. (1998-present)

Responsibilities include maintaining Windows 2000 Server Edition with Microsoft BackOffice Server 4.5. Installation of hardware and software on the server. Backup all servers on a daily basis. Maintain network infrastructure consisting of hubs, Cisco Catalyst 2924M XL series switch, Cisco 1700 series routers, and firewalls. Install, implement, and maintain hardware and software on PC workstation. Load and maintain laptop and desktop computers running Windows 98, Windows NT 4.0, and Windows 2000.


Computer / Data Tech Support Analyst, Las America Business Center, Lynwood, WA, U.S.A. (1996-1998)

Administrate and install hardware and software on servers and client workstation. Process and distribute daily reports. Interact with outside vendors and inside departments with computer hardware and software problems.


Computer Support, Edmonds Community College, International Office Department, Lynnwood, WA, U.S.A. (1993-1996)

Experienced in working in a help desk environment. Customer Service, problem determination and resolution skills. Maintained computer hardware and assisted users on Windows 98 operating systems and various software packages.


Administration, Air France, Orly Airport, France (1989-1990)

Performed audit and develop financial statements for a wide variety of clients, and maintained smooth functioning of sophisticated automated accounting system.

Bachelor of Science Degree, Computer Systems, City University, Seattle, Washington State, U.S.A.
Emphasis in Network/Telecommunications - 2000

Associate of Technical Arts Degree, Business, Edmonds Community College, Lynnwood, Washington State, U.S.A. - 1997
Graduated Magna Cum Lauda

Associate of Technical Arts Degree, Travel and Tourism, Edmonds Community College, Lynnwood, Washington State, U.S.A. - 1994
Graduated Magna Cum Lauda

High School Degree, Jacques Prevert, Longjumeau, Essonne, France
Emphasis in Accounting - 1989